Refund policy

30-DAY RETURNS

We want you to feel confident trying the physical products we curate. If an eligible physical product is not the right fit, you may request a return within 30 days of delivery. You do not need to prove that the product is defective.

To start a return, email advisor@e-regency.com with your order number. We will respond within 1–2 business days with return instructions.

RETURN CONDITION

Items must be returned in their original packaging and in unused or lightly tested, resalable condition. Please include the product, accessories, manuals, cables, and other components that arrived with the order.

Return shipping costs are the customer’s responsibility when an item is returned because it was not the right fit. We cover reasonable return shipping when an item arrives damaged, defective, incorrect, or materially different from its description.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact us as soon as possible after delivery and include the order number, a description of the issue, and photos when applicable. We will review the issue and arrange an appropriate replacement, return, or refund at no additional product cost.

REFUNDS

After the return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 5–7 business days. Your bank or card provider may need additional time to post the credit.

Original shipping charges are not refundable unless the item was damaged, defective, incorrect, or materially different from its description.

NON-RETURNABLE ITEMS

- Digital products, downloads, and delivered digital content
- Items damaged through misuse, abuse, or improper handling
- Items missing substantial components or returned in a condition that cannot reasonably be resold
- Return requests made more than 30 days after delivery
- Items clearly marked final sale before purchase

EXCHANGES

If an item arrives damaged, defective, or incorrect, we can arrange a replacement when inventory is available. Contact advisor@e-regency.com to begin the process.

QUESTIONS

For questions about a product, order, or return, email advisor@e-regency.com. We are committed to clear instructions and a fair review of every eligible request.